Reference

How 8f22 Handles Your Personal Information

When you open an account with us, you share personal details — and this policy explains exactly what we collect, why we collect it, and how we keep it secure.

Account data protectionbKash, Nagad, Rocket transaction privacyCookie and device data explainedYour right to request changesBangladesh-eligible regions only

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REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to request access to the personal data we hold, ask us to correct something or raise a privacy concern, our support team is the right place to start. We aim to respond to all data-related requests within a reasonable timeframe, and we will always confirm receipt of your query. Whether you reach us by email, live chat or a support ticket, keep your registered account email handy — we use it to verify your identity before actioning any data request.

Team online

Email Support

Send your data request or privacy concern to our support email. Include your registered account email so we can verify and action your request without delay.

Live Chat

Start a live chat session from your account dashboard. Our support team can log a formal data request on your behalf and give you a reference number.

Support Ticket

Submit a ticket through your account's help section for written privacy queries. Ticket-based requests create a traceable record of every step we take on your behalf.

What Data We Collect and Why

8f22 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the information you provide when you create your account — your name, email address, date of birth and contact details. When you deposit or withdraw using bKash, Nagad or Rocket, we also record transaction references tied to those wallet sessions; we do not store

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your mobile banking PIN or full wallet credentials on our servers. Device data such as your browser type, IP address and session timestamps are logged automatically to protect your account from unauthorised access. We use this data to process your transactions, verify your identity, send account-related
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messages and meet any reporting obligations that apply in your eligible region. We do not sell your personal data to third parties for marketing purposes. Retention periods vary by data type — account records are held as long as your account remains active and for a
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defined period after closure, in line with applicable regulations. If your jurisdiction restricts data transfers outside your country, availability of certain features may be limited. Any third-party service providers who handle your data on our behalf are bound by the same data-protection standards we apply internally.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We have built our data practices around the realities of how Bangladesh players actually use the platform — logging in on mobile, depositing through bKash or Nagad, switching between games like Crash Blitz or live casino tables during a single session. Each of these touchpoints generates data, and the four areas below explain how we manage it. Your eligibility to use the platform and how we process your data both depend on applicable local law and the eligible regions we serve.

Cookie and Tracking Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages load on your device. You can adjust cookie preferences through your browser settings at any time.

Account Security Measures

Your account password is stored in encrypted form. We use OTP verification for login and for sensitive account changes, sending a one-time code to your registered mobile number each time.

Data Retention and Deletion

Active account data is kept for as long as your account exists. After closure, we retain records only as long as required by applicable rules — then they are permanently deleted from our systems.

Requesting Changes to Your Data

You can ask us to correct inaccurate details, update your contact information or request a summary of what we hold. Raise a ticket or contact live chat with your account email to start the process.

Your Privacy Questions Answered

These are the questions we hear most often about how 8f22 handles personal data. If your question is not covered here, reach our support team via live chat or email and we will respond with a specific answer tied to your account situation.

We collect your name, email address, date of birth and contact number at registration. Additional identity documents may be requested during account verification, depending on your eligible region and local requirements.

No. We record only the transaction reference linked to each deposit or withdrawal session. Your mobile banking PIN and full wallet credentials are never stored on our servers at any point.

Access is limited to staff whose role requires it — identity verification, payment processing and account support teams. Third-party processors we use are bound by the same data-protection standards we apply internally.

Contact our support team by live chat, email or support ticket. Include your registered account email so we can verify your identity before preparing and sending your data summary.

You can request deletion after closing your account. We will remove data that is not subject to retention obligations under applicable local law or regional regulatory requirements for your eligible region.

Session cookies maintain your logged-in state as you move between game sections. Analytics cookies help us see how pages load across devices. You can manage these through your browser's cookie settings anytime.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

InfoLegal Info8F22 Banking Info8F22 Glossary

How 8f22 Handles Your Personal Information

Contact Us About Your Data

Email Support

Live Chat

Support Ticket

Data Handling, Cookies and Account Security

Cookie and Tracking Policy

Account Security Measures

Data Retention and Deletion

Requesting Changes to Your Data

Your Privacy Questions Answered

01 What personal information does 8f22 collect when I open an account?

02 Does 8f22 store my bKash, Nagad or Rocket wallet credentials?

03 Who can see my personal data at 8f22?

04 How do I request a copy of the data 8f22 holds about me?

05 Can I ask 8f22 to delete my personal data?

06 How does 8f22 use cookies on mobile and desktop?

Privacy Policy

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